Service Desk Associate- only person with disability
Jobs for Humanity
Apply to this jobSaira's client
Open Requirements for PERSON WITH DISABILITY
Role- Service Desk Associate
Location- Noida
Experience- 1 to 2 years exp in tech support
Skills- Trouble shooting, LAN, WAN
Disability Type- Locomotor Disability, Low vision up to 50%, Thalassemia, Hemophilia
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
B.tech, MCA & BCA
All your information will be kept confidential according to EEO guidelines.
Summary
manage customer inquiries, troubleshoot issues, and escalate problems via ITSM, support internal PC maintenance
Job title
Service Desk Associate
Experience level
1 to 2 years
Industry
Location requirements
must be in noida, open to disabled candidates
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Noida, Uttar Pradesh, India