Service Desk Agent - Level 1

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role - Service Desk Agent - Level 1

Job Description

· 1-2 Years of relevant experience

· Optional Skills Supervision Level 1

· To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction

· Prompt response to queries via voicemail / email / fax.

· Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.

· Regular updates for follow up actions & problem status; escalation of problems to second level when required

· Work with Team Lead to feedback and / or improve processes Windows 7

All your information will be kept confidential according to EEO guidelines.