Service Desk 3/SD3 (37340)

IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 (SD3) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face on site. Only LOCAL CANDIDATES are considered for this role. 

SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. 

This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:

1. Understanding of Desktop Support and Services.

2. Understanding of Active Directory, user authentication and authorization and identify and access management.

3. Uses creativity and innovation to automate and streamline processes and procedures. 

4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.  

5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 

6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT

7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.

8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.

9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.  

1. 10 total years I.T experience.

2. 5 Years SCCM or SMS like experience

3. 3 Years Powershell scripting experience in a production environment

4. 8 years customer service experience

5. 10 Years Troubleshooting experience

6. 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.

7. 5 year’s experience with Active Directory.

8. Contributes to continuous process improvements to increase the efficiency of section.

9. Excellent communication skills both written and oral.

• Certifications A+ series

• Certifications in Microsoft

• Powershell 3.0 scripting background.

• Certifications in Microsoft tools and technologies.

• Certification/classes in SCCM 

• ITIL Knowledge and ITSM Tools

Additional Information : 

- "All your information will be kept confidential according to EEO guidelines".

 - All candidates who are authorized to work in US are encouraged to apply. 

- Most of our positions require Candidate to clear the Background check prior to commencing the assignment. 

THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.