Service Delivery Manager
Retool
Apply to this job New York Remote, US remote Until 8/26/2026 5+ years exp First posted June 27, 2026 Last posted June 27, 2026
Job description
ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows.
AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast.
At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve.
Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails.
Let's build the future together.
ABOUT THE ROLE:
Retool’s Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands-on, embedded delivery role. You will operate as the day-to-day delivery owner - bringing structure, accountability, and clarity across Retool teams, certified partners, and customers.
This role is ideal for a service delivery professional who is comfortable operating autonomously and prefers deep ownership over a limited set of complex projects.
WHAT YOU’LL DO:
- Own end-to-end delivery for a portfolio of high-impact Professional Services engagements
- Maintain a deep understanding of project goals, technical context, and customer environment
- Establish and maintain delivery structure: milestones, ownership, dependencies, and timelines
- Build and maintain project plans with clear ownership, dependencies, and delivery milestones
- Monitor project financial health, including scope, utilization, burn rate, and budget consumption; proactively identify expansion or change-order needs
- Act as Retool’s delivery owner for partner-led engagements, holding partners accountable through governance
- Partner closely with Solutions Architects to set the pace and manage scope
- Lead customer communication with confidence: set expectations, run weekly syncs, and deliver weekly updates
- Surface delivery, technical, or partner risks early and escalate with clear mitigation paths
- Drive a clean project closeout and stakeholder handoff with minimal oversight
THE SKILLSET YOU’LL BRING:
- 5+ years of experience in project, program, or service delivery management within SaaS, Professional Services, consulting, or agency environments
- Proven ability to own complex, customer-facing delivery independently, from kickoff through closeout
- Ability to engage credibly in technical delivery discussions, even without being hands-on in implementation
- Experience managing multiple concurrent projects with senior stakeholders and competing priorities
- Strong judgment in scope control, risk identification, and escalation
- Demonstrated ability to hold external partners or vendors accountable through structured governance
- Exceptional written and verbal communication skills, including executive-ready status reporting
- Comfort operating in ambiguous, fast-moving environments where structure must often be created
- Strong prioritization and time management across multiple concurrent engagements
- (Nice to have) Experience with PSA tools (Rocketlane), enterprise SaaS implementations
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
About this role
Summary
Own end-to-end delivery of high-impact professional services projects for clients.
Job title
Service Delivery Manager
Experience level
5+ years
Minimum experience
5+ years exp
Industry
software
Location requirements
Remote or in New York, US; hybrid work permitted.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
project managementstakeholder managementscope controlrisk managementcommunication
Preferred skills
PSA tools enterprise SaaS implementations
Specializations
project management SaaS professional services stakeholder management
Locations
Structured locations inferred from the posting.
New York, NY, USA
Hybrid City