Service Delivery Manager
Questronix Corporation
Apply to this job Manila, Metro Manila, Philippines on site Until 8/21/2026 2+ years exp First posted April 7, 2026 Last posted April 7, 2026
Job description
Job Description:
- Serve as the primary point of contact for service delivery matters
- Ensure services are delivered in accordance with SLAs and quality standards
- Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
- Manage escalations and ensure timely issue resolution
- Lead incident management and post-incident reviews (RCA)
- Coordinate service transitions, upgrades, and changes
- Provide regular service performance reports to clients and senior management
- Lead and support service delivery teams to meet operational targets
- Drive continuous service improvement initiatives
Requirements
Qualifications:
- Bachelor’s degree in IT, Engineering, or related field
- 2 years of experience in service delivery, IT operations, or managed services
- Proven experience managing client relationships in SLA driven environments
- Strong knowledge of incident, problem, and change management processes
- Experience leading cross functional technical teams
- Strong reporting and documentation skills
- ITIL certification (preferred)
About this role
Summary
Manage service delivery, monitor KPIs, lead incident management, and improve services
Job title
Service Delivery Manager
Experience level
2+ years
Minimum experience
2+ years exp
Industry
it services
Location requirements
Manila, Philippines; remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
client relationshipsincident managementchange managementreporting
Preferred skills
itil
Specializations
service deliveryitilincident managementclient relations
Locations
Structured locations inferred from the posting.
Manila, Metro Manila, Philippines
On-site City
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