Service Delivery Lead
Questronix Corporation
Apply to this job Quezon City, Metro Manila, Philippines on site Until 8/22/2026 3+ years exp First posted December 11, 2025 Last posted December 11, 2025
Job description
Responsibilities:
- Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
- Establish internal service support processes (incident, request, change).
- Create and validate OLAs with internal IT teams.
- Design the internal service model replacing the vendor-managed one.
- Oversee ticketing, escalation paths, and service reporting.
- Ensure service team readiness prior to cutover.
- Monitor early-life support (hypercare) performance and stabilization metrics.
- Coordinate daily operations handover from the vendor.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Management or related field
- Preferred/Advantageous
- Project Management Certifications
- ITIL Certification
- Minimum of at least 3 years of experience as a Service Delivery Lead
- Can work full onsite (Cubao)
About this role
Summary
Manage operational readiness, support processes, and oversee service performance.
Job title
Service Delivery Lead
Experience level
3+ years
Minimum experience
3+ years exp
Industry
information technology
Location requirements
onsite in Quezon City, Philippines
Salary
Not specified
Management role
No
Skills & keywords
Required skills
ITILproject management
Preferred skills
ITIL Certificationproject management certifications
Specializations
service deliveryITILproject management
Locations
Structured locations inferred from the posting.
Quezon City, Metro Manila, Philippines
On-site City