Service Delivery Coordinator - Tractor

Join our Wireline Team

We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team is the repair hub for all, global Wireline technologies. We provide a high level of service to ensure the maintenance, repair and refurbishment of our innovative equipment.

Partner with the best 

As a Service Delivery Coordinator you will be responsible for:

• Protecting the health and safety of our personnel and the environment.

• Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars

• Ensuring the assigned contracts/quotes are fully understood and capitalized upon

• Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.

• Being responsible for scheduling and dispatching of resources in line with job requirements.

• Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success.

• Being familiar with the assigned client’s escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives

• Prompting escalation of issues that can impact service delivery

• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

• Completing Audits and updating paperwork for Explosives and RA Certification and compliance

• Performing Shop Duties as needed

• Ensuring equipment is certified and inventoried 

• Monitoring and resolving customer feedback and complaints in a timely manner.

• Contributing to the development of tools and resources to support auditing teams to undertake audits and ensure preparation and compliance assessments as part of core business activity.

• Performing regular inspections, reviews and assessments to ensure employees adhere to quality and safety policies.

• Training field employees on new or improved quality processes, both one on one and in a group setting.

• May lead or assist in on-going training classes.

Fuel your passion 

To be successful in this role you will have: 

• Have High School diploma or equivalent

• Have 5+ years of Wireline experience

• Have 3+ years of Tractor / Conveyance operational experience. (TPMA)

• Have Clean Drivers License.

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• 8am-5pm Monday - Friday, on-call during weekends

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. 

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: 

• Contemporary work-life balance policies and wellbeing activities 

• Comprehensive private medical care options 

• Safety net of life insurance and disability programs 

• Tailored financial programs 

• Additional elected or voluntary benefits 

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination