Service Coordinator

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a Service Coordinator to manage and oversee the day-to-day operations of our digital service portfolio. Acting as a central coordination point, this role ensures smooth service delivery, effective incident and problem management, and continuous improvement of operational processes. The Service Coordinator will also monitor service contracts and SLAs to maintain compliance and performance standards.

Responsibilities:

• Operational Coordination
• Manage daily operations of the digital services team.
• Serve as a one-stop-shop for internal and external requests, including management demands and stakeholder inquiries.
• Incident & Problem Management
• Monitor and coordinate incident and problem handling within operations.
• Implement communication and coordination procedures for major incidents.
• Initiate root cause analysis and drive resolution activities.
• Service Performance & Compliance
• Monitor implementation of service contracts and SLAs.
• Provide oversight of Helpdesk operations and ensure adherence to agreed service standards.
• Continuous Improvement
• Contribute to process optimization and service enhancement initiatives.
• Identify opportunities for improving user experience and operational efficiency.

Requirements

• Education: Degree in IT, Business Administration, or related field.
• Experience:
• Proven experience in service coordination, IT operations, or digital service management.
• Familiarity with incident/problem management frameworks (e.g., ITIL).
• Skills:
• Strong organizational and communication skills.
• Ability to manage multiple stakeholders and priorities.
• Analytical mindset for root cause analysis and process improvement.

Languages: Proficiency in English; additional languages are an asset.

Deliverables

• Coordination of portal team daily operations.
• Centralized handling of internal and external requests.
• Monitoring of service contracts and SLAs.
• Oversight of Helpdesk operations and contribution to continuous improvement.

Benefits

This role is an on - site opportunity in Bratislava, Slovakia.

CV submitted in English.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.