Service Billing Coordinator

About Us: 

How many companies can say they’ve been in business for over 180 years?! 

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 

Location: This position is located in Maple Grove, MN. Hybrid, Tues, Wed, Thursday in office.

What’s the role?  

The Service Billing Coordinator is responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement, and the ability to implement changes in a timely and organized manner.

Sound Interesting?  

Here’s what you’ll do:

• Process all paperwork related to each scheduled service job as stated in working instructions.

• Creation of service contracts and service orders for all contract related services.

• Assist in updating/maintaining all invoicing related working instructions.

• Handle incoming customer questions/complaints.

• Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner.

• Collaborate with other departments for fast resolution of any service billing topics.

• Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes.

• Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.

• Assists in maintaining all databases and systems.

• Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems.

• Participate in ongoing continuous improvement efforts, including process improvement events.

• Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested.

Do you qualify?

• Positive attitude and willingness to learn.

• Ability to follow and execute standard operating procedures and departmental guidelines.

• Working knowledge of computers and common software applications including competency with MS Office Suite.

• Data Entry with 10-key.

• Excellent verbal and written communication skills, problem solving skills and attention to detail required.

• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.

• SAP experience preferred.

• Related ERP or CRM operating systems experience required.

• Two years of post-secondary education in Accounting or related field, or four years related experience preferred.

The annual pay range for this position is $48,000 – $60,000 and is eligible for a performance bonus

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS! 

• Medical 

• Vision 

• Dental 

• 401k Matching 

• Employee Assistance Programs 

• Vacation and sick pay 

• The list goes on! 

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).