Service Advisor

GLOBAL PACIFIC SUPPORT is looking for a highly motivated and detail-oriented individual to join our team as a Service Advisor. In this role, you will act as the primary liaison between our customers and our technical team, ensuring that customer inquiries and service requests are handled efficiently and professionally. As a Service Advisor, you will play a vital role in delivering exceptional customer service while effectively managing service operations.

Responsibilities

• Welcome and assist customers with their service needs and inquiries.
• Evaluate customer concerns and provide accurate information on services and repairs.
• Schedule appointments and coordinate service work efficiently.
• Prepare detailed estimates and work orders based on customer needs.
• Communicate effectively with technicians to ensure understanding of service issues.
• Update customers on the status of their vehicles and address any concerns or questions.
• Maintain an organized service area and ensure customer satisfaction.
• Manage and document customer interactions in the system.
• Participate in ongoing training to stay knowledgeable about automotive trends and technologies.

Requirements

• Proven experience as a Service Advisor or related role in the automotive industry.
• Exceptional communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and thrive in a fast-paced environment.
• Solid organizational and time management abilities.
• Familiarity with automotive repair operations and terminology.
• Proficient in computer systems for scheduling and record management.
• Strong attention to detail with a commitment to quality.
• Ability to collaborate effectively within a team.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Competetive Salary, Remote Position, Schedule Flexibility