Senior UX Designer, Customer Engagement

About the Job

At Google, we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy-to-use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading products.

As an Interaction Designer, you'll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.

We are the architects of the end-to-end customer lifecycle for Google, powering the support foundation for over 80% of Google’s products, including Google Ads, Search, and YouTube. Our team creates the critical infrastructure from help centers and feedback tools to the connect composer Content Management System (CMS) that enables users to find answers and achieve success. We sit at the intersection of high-scale engineering and compassionate user service, democratizing support through intelligent, AI-driven solutions.

Responsibilities

• Bring a framework-driven mindset to design scalable architectures for the cases platform, ensuring consistency across various customer engagement touch points.
• Partner deeply with driven product management and engineering leads. Use compelling storytelling and high-fidelity artifacts to build alignment across global streams and leadership.
• Define both the interaction and visual design for high-stakes features, maintaining an exceptional standard of craft, attention to detail, and aesthetic excellence.
• Grow in early-stage, fast-paced iterations. Guide projects from high-level, ambiguous concepts into concrete, user-centered product realities.
• Liaise with UX peers (Research, Content Strategy) and cross-functional stakeholders globally to share learnings, advocate for the user, and ensure a unified ecosystem vibe.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 6 years of interaction design experience in product design or UX design.
  
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
  
• Track record of separately prioritizing work, managing stakeholder relationships across varying velocities, and driving product roadmaps.
• Proven ability to scale a visual and interaction language across complex platforms without losing delightful customer engagement.
• Advanced skills in tools like Figma, Framer, or ProtoPie to demonstrate complex navigation flows, state changes, and the tactile feel of an interface.