Senior Technical IT Consultant
Careers.opentext.com
Apply to this jobOPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Technical IT Consultant, you will be a trusted advisor to strategic customers, ensuring their OpenText solutions deliver maximum performance, reliability, and business value. You will own service outcomes, resolve complex technical challenges, and drive continuous improvement initiatives that enhance customer success. Working with customers across Italy and EMEA, you will support their digital transformation journeys while leveraging evolving cloud and AI technologies.
WHAT THE ROLE OFFERS
Own the operational success of assigned customer environments, ensuring service quality and SLA achievement.
Lead complex incident resolution, problem management, and root cause analysis.
Drive performance, stability, and operational improvements across customer solutions.
Act as a trusted technical advisor and escalation point for customers and internal teams.
Collaborate across functions to deliver sustainable solutions and service enhancements.
Mentor junior consultants and contribute to a culture of knowledge sharing.
Support global customers in their cloud and digital transformation initiatives.
WHAT YOU NEED TO SUCCEED
Degree in Computer Science, Information Technology, or equivalent professional experience.
Experience supporting, consulting on, or managing enterprise software applications.
Strong knowledge of Windows and Linux servers, as well as Oracle and/or Microsoft SQL Server databases.
Proven ability to troubleshoot complex technical issues and drive effective resolutions.
ITIL certification and understanding of service management best practices.
Strong customer focus, communication, and stakeholder management skills.
Fluent Italian and English, both written and spoken.
Exposure to cloud technologies, Kubernetes, containerization, or AI technologies is a plus.
ONE LAST THING:
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join a collaborative international team where you'll help leading organizations maximize the value of their OpenText investments while growing your expertise in cloud, AI, and enterprise technologies.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Summary
Support enterprise software, troubleshoot issues, advise customers, and drive digital transformation with cloud and AI technologies.
Job title
Senior Technical IT Consultant
Experience level
senior level
Industry
information management
Location requirements
remote work allowed, based in Italy or virtual
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Italy
Italy