Senior Solution Architect

General Function: 

The Senior Solution Architect is an expert in IT Services that partners with Sales, Service Delivery, Subcontractor Partner, Finance, and Portfolio teams to grow business by crafting solutions that align with each opportunity’s win strategy.

Reporting directly to the Vice President of Solutions, the Senior Solution Architect will be passionate and enthusiastic about solving client problems and will drive and effectively lead the solutioning of Pomeroy’s largest and most complex multi-tower opportunities.

The ideal candidate will have a proven track record of using his or her skills to help win new business. 

Essential Duties & Responsibilities:

The main areas of responsibility are:

• Assessing new opportunities
• Meeting with prospects and clients to confirm understanding technical and financial requirements
• Assembling solutions that meet technical and financial requirements
• Contributing to solution-related written proposal content
• Lead costing and pricing of services
• Collaboration and coordination with Service Delivery, IT, HR, and Finance stakeholders
• Working with service delivery partners (sub-contractors) to receive quotes
• Creating and overseeing the development of effective presentation material and presenting to technical and executive client audiences and delivering client presentations
• Writing and negotiating Statements of Work

Knowledge, Skills and Abilities required:

The ideal candidate will have:

• Bachelor’s degree or equivalent experience, Master’s degree in related field a plus
• A strong background in IT services, including a deep understanding of Automation, industry best practices domestically and globally, typical operational metrics, SLAs and SLA methodologies.
• Strong domain expertise including:
  • Managed NOC Services
  • Managed SOC Services
  • Cloud Management Services
  • ITIL
  • AI Ops
  • Service Desk
  • Field Dispatch support
  • Dedicated on-site support
  • Depot support
  • PC engineering and vulnerability management
  • Asset Lifecycle management
  • User experience management
  • Persona
  • Innovation
  • Continual Service Improvement
  • Governance
• History of successful IT managerial roles and/or solutioning roles
• Experience managing or contributing to large scale strategic services pursuits
• Experience writing and negotiating Statements of Work
• Excellent writing, presentation and communication skills
• Excellent quantitative and financial skills
• High proficiency using Word, Excel, PowerPoint, and Visio
• Broad and deep understanding of business and service management technologies

 

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates should be able to occasionally travel to client sites for key meetings.

 

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors.  Specific incumbent must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.

 

General Office Environment

Work is generally performed from a home office environment, with standard office equipment available. Must be willing to adjust schedule to accommodate international co-workers, clients, and partners.

 

 

 

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