Senior Software Engineer, Cloud Reliability

We're entering our next phase of 10x growth; more customers, larger datasets, and far higher expectations for reliability. You'll join a small, fast-moving Cloud Platform team that operates large-scale, multi-cloud, distributed database systems in production. This is a high-ownership role for engineers who want to move fast, build automation instead of toil, and take real responsibility for production stability.

What you will do:

Own the reliability, availability, and production stability of Zilliz Cloud as we scale through the next stage of growth
Debug complex production issues across Kubernetes, cloud infrastructure, networking, storage, and distributed database systems
Build automation and diagnostic tooling; log analysis, alert correlation, incident investigation, runbook automation, and remediation workflows so problems get solved once, not repeatedly
Turn recurring incidents into reusable tools, automation, documentation, and product improvements
Improve observability across latency, availability, throughput, and resource efficiency
Partner with database and infrastructure engineers to make Zilliz Cloud more reliable, scalable, and automated

What we are looking for:

• 3+ years building or operating production cloud systems, infrastructure platforms, database systems, or large-scale online services
• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
• Strong hands-on experience with Kubernetes, Docker, and at least one major cloud platform (AWS, GCP, or Azure)
• Solid understanding of distributed systems; availability, scalability, performance, failure recovery, and operational tradeoffs
• Experience with distributed databases, storage systems, search systems, or large-scale online systems is a strong plus
• Experience operating highly multi-tenant systems or large infrastructure fleets; thousands of nodes, clusters, tenants, or customer deployments is especially valuable
• Familiarity with modern cloud operations tooling such as Terraform, Helm, Argo CD, Prometheus, Grafana, and CI/CD systems
• Strong bias for action, and the drive to thrive in a fast-paced, rapidly scaling environment

How we operate:

High ownership: You own production reliability end-to-end. The whole system, not a slice of it. High autonomy, high trust, minimal process.
Fast and focused: We ship often and keep a high bar. This team suits engineers who want velocity and a steep growth curve over red tape.
Globally distributed: We work closely with our core engineering teams across APAC. Occasional early morning or evening syncs in exchange for an on-call setup designed around timezone coverage, not overnight pages.