Senior Site Reliability Engineer - SaaS Cloud Products

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

## Key Responsibilities

### Reliability and Performance Management

- Design, implement, and maintain highly available, scalable, and resilient cloud-native architectures for mission-critical SaaS products.
- Develop and implement SLOs, SLIs, and SLAs to measure and improve service reliability.
- Continuously optimize system performance and resource utilization across multiple cloud platforms.
- Finetune/Optimize Application performance by analyzing the code, traces and database queries.

### Incident Management and Troubleshooting

- Lead incident response efforts, effectively troubleshooting complex issues to minimize downtime and impact.
- Reduce Mean Time to Recover (MTTR) through proactive monitoring, automated alerting, and efficient problem-solving techniques.
- Conduct thorough Root Cause Analysis (RCA) for all major incidents and implement preventive measures.

### Observability and Monitoring

- Design and implement end-to-end observability solutions across our distributed systems.
- Develop and maintain comprehensive monitoring strategies using tools like ELK Stack, Prometheus, Grafana.
- Create and optimize product status dashboards to provide real-time visibility into system health and performance.

### Automation and Infrastructure as Code (IaC)

- Implement Infrastructure as Code practices using tools like Terraform.
- Develop and maintain automated deployment pipelines and CI/CD workflows.
- Create self-healing systems and automate routine operational tasks to reduce manual intervention.

### Cloud-Agnostic Architecture

- Design and implement cloud-agnostic solutions that can operate efficiently across multiple cloud providers.
- Develop expertise in event-driven architectures and related technologies (e.g., Apache Kafka/Eventhub, Redis, Mongo Atlas, IoTHub).
- Implement and manage containerized applications using Kubernetes across different cloud environments.

### Continuous Improvement

- Regularly review and refine operational practices to enhance efficiency and reliability.
- Stay updated with the latest industry trends and technologies in SRE, cloud computing, and DevOps.
- Contribute to the development of internal tools and frameworks to support SRE practices.

## Requirements
- Strong knowledge of cloud platforms - Azure and their associated services.
- Expert in Observability tools (ELK Stack, Dynatrace, Prometheus )
- Expertise in containerization technologies such as Docker and Kubernetes 
- Understanding of Event-driven architecture and database technologies (Mongo Atlas, Azure SQL, PostgresDB )
- Proficient in IaaC tools such as - Terraform and GitHub Actions.
- Proficiency in one or more programming languages - Python/.Net/Java
- Strong understanding of networking concepts, load balancing, and security practices.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.