Senior Service Engineer

Job Summary:

Micro-Poise is currently seeking an experienced Service Engineer. The Service Engineer performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware and software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC-controlled; some machines are linked to the customer’s IT network for host system communications.

Key Responsibilities & Accountabilities:

• Provide service, including machine installation and startup, warranty service, training, and machine upgrades at customer’s site
• Perform functional confirmation and testing to obtain customer acceptance
• Supply technical support for customers, including answering customers’ phone calls and emails for technical issues
• Assist Aftermarket sales team with sales of upgrades or spare parts
• Provide feedback on production, quality, customer satisfaction, and continuous improvements
• Must be able to independently move and/or lift heavy machine parts manually (up to 70-lbs)
• Communicate with the Service Manager throughout customer visits regarding progress or problems on site with written reports, emails, and checking in prior to leaving a customer site
• Other duties assigned by the Service Manager