Senior Reliability Engineer (Remote)

Role Specific Information

Job Description

About the Role

As Senior Reliability Engineer, you will ensure the resilience and availability of Kohl’s systems and applications, collaborate closely with development teams, contribute to architectural designs, conduct risk assessments and design for failure, and implement robust monitoring and failover mechanisms. 

What You’ll Do

• Drive error budget and Service Level Objective (SLO) adoption across products

• Drive incident response efforts, perform root cause analysis and implement preventative measures to enhance system reliability

• Establish consistent practices that elevate Kohl’s operational excellence through automation and process improvements

• Follow software lifecycle and drive reliability, observability, and efficiency across product teams within an assigned domain

• Identify repeated toil and find opportunities for automation and risk reduction

• On-call on a rotation to respond to production incidents and conduct blameless retros and root-cause analyses (RCAs) to drive a culture of continuous improvements

• Proactively identifies failures before they cause outages using chaos engineering techniques such as edge cases, failure modes and design review

• Advise on capacity planning and provide continuous assessments on systems behavior and consumption

• Work with product managers to identify and prioritize work for reliability best practices (i.e., leveraging SLIs/SLOs/Error Budgets)

• Mentors and assists engineers on the team

• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor's Degree or equivalent in MIS, Computer Science or related field

• 4+ years of experience in software development

• Strong programming skills in one or more languages (Java, Python, Go or Node.js)

• In-depth knowledge of systems architecture, operating system internals and network fundamentals 

• In-depth knowledge of application design patterns, event-driven architecture, database schemas, and testing strategies

• Experience with multi-region application troubleshooting and performance tuning

• Working experience with one cloud platform (GCP, AWS, or Azure)

• Working experience with monitoring techniques and tools (e.g., CloudWatch, Grafana, Prometheus, OpenTelemetry, Tracing) 

Preferred

• In-depth knowledge of containerization and container orchestration (e.g., Docker, Kubernetes, Rancher) 

• Experience with one or more configuration management systems (e.g., Chef, Ansible, Puppet)

• Passion for and experience with AI and ML methodologies (MLOps)

• Experience writing Infrastructure as code (e.g., Terraform, OpenTofu)

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner