Senior Public Benefits Program Specialist - TANF

<undefined><span style="color: inherit; font-style: normal; text-indent: 0">Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Senior Public Benefits Specialist role. The successful candidate will join the Public Assistance and Supports Division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.</span><br></undefined><undefined><span style="color: inherit; font-style: normal; text-indent: 0">This position is responsible for determining eligibility for complex public assistance programs, with a primary focus on Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and Medical Assistance programs. Responsibilities include independently conducting interviews with applicants and recipients, gathering and evaluating required verification, interpreting and applying state and federal policy, and completing timely and accurate eligibility determinations.</span></undefined><br><undefined><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">The Public Benefits Specialist IV is responsible for processing applications, conducting redeterminations, taking timely action on reported changes, maintaining thorough case documentation, and ensuring ongoing eligibility and program compliance. Cases assigned to this position are complex in nature and require a high level of technical expertise, sound judgment, and the ability to work independently with minimal supervision.</span></undefined><br><undefined><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">In addition to eligibility determination responsibilities, this position collaborates closely with other programs and service areas within the Department, including the Virginia Initiative for Education and Work (VIEW), to support participant engagement, communicate changes affecting eligibility or participation, and promote pathways toward self-sufficiency. The position plays a critical role in connecting individuals and families to resources and services that foster long-term stability and economic independence.</span></undefined><br><undefined><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">As a senior member of the Public Benefits Unit, the Public Benefits Specialist IV serves as a subject matter expert, providing technical guidance and support to other Public Benefits Specialists, assisting with training and mentoring activities, and providing backup coverage for supervisory functions as needed.</span></undefined><br><br><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><strong>The Ideal Candidate Will Have:</strong></span></span></undefined><br><ul><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Comprehensive knowledge of Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance programs, and related federal and state policies and procedures.</span></span></span></undefined><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">&nbsp;</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Knowledge of automated eligibility systems and technology used to administer public assistance programs.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Knowledge of case management principles, interviewing techniques, and service coordination practices.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Skill in conducting comprehensive interviews to assess eligibility, identify barriers to self-sufficiency, and gather information necessary to support participant success.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Skill in providing effective case management and fostering participant engagement in program requirements and supportive services.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Skill in interpreting and applying complex laws, regulations, and policies to determine eligibility and ensure ongoing compliance.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Strong analytical and problem-solving skills, with the ability to exercise sound judgment in complex situations.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Excellent verbal and written communication skills, including the ability to explain complex policies in a clear and understandable manner.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Ability to establish and maintain effective working relationships with clients, community partners, coworkers, and other stakeholders.</span></span></span></undefined></li><li><undefined><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Ability to mentor peers, share technical expertise, and contribute to the overall success of the Public Benefits Unit.</span></span></span><br></undefined></li></ul><undefined><span style="color: inherit; font-style: normal; text-indent: 0">Join a team dedicated to strengthening families, promoting self-sufficiency, and delivering high-quality public services that make a meaningful difference in our community.</span></undefined><span style="color: inherit; font-style: normal; text-indent: 0">Bachelor’s degree in related field and four (4) years of related experience or equivalent combination of education and experience.</span><br><br><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0"><strong>Preferred Qualifications:</strong></span></span><ul><li><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Bilingual in English and Spanish.</span></span></li><li><span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">P</span><span style="color: inherit; font-style: normal; text-indent: 0">ublic Benefits policy knowledge and experience processing SNAP, Medical Assistance, TANF, and Refugee Assistance applications and renewals.</span></span></li></ul><span style="color: inherit; font-style: normal; text-indent: 0">Employment is contingent upon successful completion of <span style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">pre-employment background checks to include criminal, credit, CPS, and DMV. <span style="color: inherit; font-style: normal; text-indent: 0">Valid driver’s license and good driving record (driving records may be reviewed annually for continued qualification).</span></span></span></span><br><br><span style="color: inherit; font-style: normal; text-indent: 0"><strong>Special Requirements:</strong></span><ul><li><span style="color: inherit; font-style: normal; text-indent: 0">These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.</span></li><li><span style="color: inherit; font-style: normal; text-indent: 0">The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.</span></li></ul>