Senior Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)
Maximus
Apply to this job US Until 8/22/2026 5+ years exp First posted June 18, 2026 Last posted June 18, 2026
Job description
Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team.
The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management.
The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership.
This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.
Why Join Maximus?
- 💰 Competitive Compensation - Bonuses based on performance included!
- 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- 🏝️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
- 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- 📚 Tuition Reimbursement - Invest in your ongoing education and development.
- 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.
About this role
Summary
Lead tolling and contact center operations, manage projects, strategy, and client relationships in New York.
Job title
Senior Program Director, Tolling & Contact Center Operations
Experience level
senior level
Minimum experience
5+ years exp
Industry
government
Location requirements
Onsite in New York, US, with relocation assistance
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
leadershipproject managementclient managementstate government contractscall center
Preferred skills
tollingstrategic leadershippost go-live supportP&L management
Specializations
tollingcall centergovernment contractproject management
Locations
Structured locations inferred from the posting.
New York, NY, USA
On-site City