Senior Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)

US Until 8/22/2026 First posted May 23, 2026 Last posted May 23, 2026
Job description
Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team. The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management. The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership. This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided Why Join Maximus? - 💰 Competitive Compensation - Bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences
About this role

Summary

Lead tolling and contact center operations, strategic planning, and client management for NYS Thruway.

Job title

Senior Program Director, Tolling & Contact Center Operations

Experience level

senior level

Industry

government

Location requirements

onsite in New York, no remote work allowed

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

leadershipcontract managementproject managementcall centertolling

Preferred skills

None specified

Specializations

tollingcall centerstate government
Locations

Structured locations inferred from the posting.

New York, NY, USA

On-site City