Senior Production Support Engineer

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!  

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. 

At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.  

Job Summary:

Duties & Responsibilities:

• Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.
• Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.
• Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.
• Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.
• Provide white-glove post-cutover support for newly acquired teams after system migrations.
• Mentor the junior Production Support Engineer and establish quality standards for the support function.
• Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.

Education & Experience: 

• Senior engineer with strong software development, application support, or integration support background.
• Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.
• Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.
• Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.
• Strong written communication skills and ability to document technical issues clearly for developers and business users.
• Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

#LI - hybrid