Senior Product Manager, Law Enforcement Solutions (Trust & Safety)

Description

About the Team
We are the TnS-Platform Product team, sitting in TnS-RPR(Risk Prevention and Response) , aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders.

Key Responsibilities
- Drive product development for end-to-end Law Enforcement Response and legal process systems, including request intake, authentication, review, routing, fulfillment, auditability, and reporting workflows.
- Stay informed on evolving regulatory, privacy, and law enforcement trends globally, and proactively incorporate emerging requirements into product planning. Translate complex legal, operational, and compliance requirements into scalable product designs, detailed product requirements, and execution plans.
- Design and optimize workflow and case management systems that improve operational efficiency, reduce manual handling, and enhance response quality and consistency for internal legal and operations teams.
- Partner closely with LEO, Legal, Engineering, and XFN to build globally compliant and operationally scalable solutions. Work closely with global operations teams to understand pain points, identify scalability gaps, and continuously improve operational workflows and tooling experiences.
- Identify opportunities to leverage AI and automation technologies across law enforcement workflows, including intelligent request triaging, duplicate detection, entity matching, reviewer assistance, workflow orchestration, and compliance risk detection.
- Define product requirements and system behaviors for sensitive data access, authorization controls, audit logging, evidence handling, retention policies, and secure data delivery mechanisms.
- Define success metrics and monitoring mechanisms to evaluate operational efficiency, SLA performance, automation effectiveness, fulfillment quality, and compliance adherence.

Requirements

Minimum Qualifications
- 4+ years of product management experience with proven end-to-end product design and strong data analysis capabilities.
- Demonstrated track record in Trust & Safety, Risk, Integrity, Security, or closely related domains.
- Strong systems-thinking ability — proven experience designing products that integrate data signals, ML/automation, and human operational workflows into a coherent end-to-end solution.
- Excellent problem-solving and analytical skills, with the ability to translate ambiguous, high-stakes risks into clear product strategies and measurable outcomes.
- Strong stakeholder management skills, with a proven ability to influence and align cross-functional partners across technical and non-technical functions.
- Exceptional written and verbal communication skills, with the ability to drive clarity in fast-moving, critical situations.

Preferred Qualifications:
- Experience building risk intelligence platforms, detection systems, operational workflow tools, or large-scale risk response systems.
- Hands-on experience shipping LLM-powered or agent-based products in production, including familiarity with prompt design, evaluation frameworks, and human-in-the-loop systems.
- Familiarity with regulatory (e.g., DSA, OSA), reputational, and operational risk landscapes facing global technology platforms.
- Background in data science, machine learning, or automation-driven product development.
- Experience operating in a global, 24/7 escalation environment, including crisis or real-world harm response.