Senior Product Designer

About Five9

Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team.

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Role Overview

In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas.

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Key Responsibilities

• User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process
• Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions
• Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing
• Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products
• Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement

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Qualifications & Skills

Experience

• 5+ years of experience in product design, with a strong portfolio showcasing your work on complex, data-rich applications

Technical Skills

• Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite
• Experience leveraging AI tools such as Claude Code and Claude Design to accelerate and enhance the design workflow
• A strong understanding of web and mobile design principles
• Experience with user research and usability testing

Soft Skills

• Excellent communication and collaboration skills, with the ability to articulate design decisions and build consensus
• A proactive and self-motivated approach, with the ability to work independently and as part of a team
• A passion for user advocacy and a deep sense of empathy for the user

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Preferred Skills

• Ability to translate designs into functional deliverables through coded prototypes

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What We Offer

• A collaborative and inclusive work environment where your voice is heard and your contributions are valued
• The opportunity to work on a leading cloud-based product and make a real impact on the customer experience
• Competitive salary and benefits, including a bonus scheme, Five9 shares, and comprehensive health insurance
• Opportunities for professional growth and development

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If you are a passionate and talented designer who is excited about the opportunity to shape the future of customer experience, we encourage you to apply.