Senior Product & System Support Engineer

What You Will Do

As a Senior Product & System Support Engineer, you will play a key role in supporting Johnson Controls’ HVAC products across the EMEA region. Based in our İzmir Free Zone factory, you will:

• Manage technical support and warranty cases to ensure high customer satisfaction.

• Provide remote technical assistance to customers, service teams, and field technicians across EMEA.

• Collaborate closely with Engineering, Quality, Manufacturing, and Order Engineering teams within the factory.

• Analyze technical issues and perform Root Cause Analysis to drive product and system improvements.

• Contribute insights from warranty and troubleshooting cases to continuous product development.

• Participate in on-site support when required (approximately 20 days of travel per year).

How You Will Do It

You will succeed in this role by:

• Applying strong diagnostic and problem‑solving skills to resolve complex HVAC and chiller-related issues.

• Working cross‑functionally with factory teams to validate solutions, improve product reliability, and support quality initiatives.

• Using structured troubleshooting methods and a quality‑focused mindset to ensure robust technical resolutions.

• Leveraging digital tools such as MS Office, Teams, and Power BI to document cases, analyze trends, and communicate findings.

• Maintaining clear, professional communication with internal stakeholders and EMEA customers, primarily through remote channels.

• Acting as a technical bridge between field feedback and product engineering teams to ensure continuous improvement.

What We Look For

We are seeking candidates with:

• A Mechanical Engineering degree.

• Strong experience in the HVAC industry, especially with chiller systems.

• A solid quality & troubleshooting mindset.

• Experience in one of the following roles is highly valuable:

  • Technical Support Engineer

  • Service Engineer

  • Installation Engineer

  • Product Development Engineer

  • Quality Engineer

• Background in technical support, warranty handling, or system-level problem solving.

• Strong communication skills and excellent command of English.

• Good IT literacy, including MS Office, Teams, and preferably Power BI.

• Ability to work independently, manage priorities, and collaborate effectively with cross‑functional teams.