Senior Process Lead, Service Delivery, India

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Task Processing and Operations - 40%

• Execute complex processing tasks independently with a high degree of accuracy and efficiency
• Adhere to company and client information security and compliance policies
• Manage escalated or high-priority work items, serving as a performance role model
• Implement process improvements to consistently meet quality, productivity, and timeliness standards

2. Operation Optimization - 30%

• Analyze operation problems, notify related parties and propose solutions
• Develop procedures and ensure the implementation meets compliance requirements
• Set up the task structure and new task information
• Assist with output conversion

3. Auditing and Trouble-shooting - 10%

• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions
• Perform timely trouble-shooting
• Ensure the unit/team meets the compliance requirements

4. Client Communication - 10%

• Drafts professional, courteous, and structured email communications for client interactions
• Proactively identifies client needs and takes initiative to address them

5. Talent Management - 10%

• Offer prompt feedback and guidance to team members to enhance their task-related performance
• Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth
• Contribute to the execution of team-level employee engagement and retention initiatives

If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!

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