Senior Ops Manager
Acquirebpo.wd102.acquire
Apply to this jobWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
- Come for a career, stay for the fun!
- HMO coverage for you and your family
- Work flexibly with our hybrid working environment
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
- To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
- To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.
- Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.
- Growth and development of team.
- Manage all operational activities for large and/or very complex client programs within company and client guidelines and policies.
- Coaches and develops management staff to achieve optimal performance and exceed company goals/financial performance.
- Serve as operations point of contact for client(s) and ensure achievement of client-specific Key Performance Indicators (KPI’s).
What You’ll Bring
- Minimum 5 years' experience in a large contact center manager
- Minimum 3 years' experience in operational service, sales and/or retentions preferably in a Telco program
- Thorough knowledge of contact center technology
- Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Summary
Lead inbound service, sales, and retentions department to optimize performance and client relationships.
Job title
Senior Ops Manager
Experience level
5+ years
Industry
outsourcing
Location requirements
Located in Mandaluyong City; remote work not allowed.
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Mandaluyong, Metro Manila, Philippines