Senior Operations Manager (Onsite Richmond, Virginia)

The Senior Operations Manager will play a key role in supporting project operations and partnering with leaders across the Cover Virginia project to drive successful delivery of all project goals and deliverables. In this role, you will be responsible for maintaining high performing mailroom operations that consistently meet or exceed established service level agreements (SLAs), while proactively identifying and resolving potential delays or bottlenecks to support a high standard of service delivery. You will also oversee the Quality Assurance and Appeals teams, maintaining SLA performance and working closely with leadership to identify trends and address issues that could impact performance or lead to financial penalties. This position carries responsibility for meeting contractual requirements and project goals across your areas of ownership, while also supporting the overall financial success of the program. This position is primarily onsite in Richmond, Virginia, with minimal hybrid flexibility. About the program: The Cover Virginia Operations is primarily composed of a statewide Medicaid call center, an eligibility Central Processing Unit (CPU) responsible for initiating Medicaid eligibility determinations in the VaCMS system, the Cover Virginia Incarcerated Unit (CVIU), which includes both call center and eligibility staff supporting correctional facilities, and a centralized mailroom that manages all incoming mail for Cover Virginia and its localities. Why Maximus? - 🔄 Work/Life Balance Support - Flexibility tailored to your needs! - 💰 Competitive Compensation - Bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences. - 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.