Senior Manager-Servicing Innovation Strategy

Global Servicing Innovation: Where innovation is our business. Our team’s mission is to shape and execute the Generative AI strategy of Global Servicing (GS) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and customer experience. The Global Servicing Innovation team focuses on: - Defining the overarching vision and strategy for Gen AI within GS ensuring it is informed by broader macro trends and industry developments in a rapidly changing environment. - Implementing upon the GenAI strategy & priorities for GS through our Innovation Lab, serving as a first mover for the broader enterprise in testing new and emerging AI capabilities. - Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams. - Rapidly operationalizing GenAI initiatives at ...