Senior Manager – IT Infrastructure

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe. 

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it. 

Position Overview 

This role is responsible for leading globally distributed infrastructure teams across multiple technical domains, ensuring scalable, resilient, and secure platforms that enable business operations. The ideal candidate combines strong hands-on experience with leadership capabilities, able to assess complex environments and drive execution while managing multidisciplinary teams. 

This leader will also bring strong governance, operational excellence, and a data-driven mindset to continuously improve service delivery. 

• Execute a global infrastructure strategy aligned with the business and IT IGBS objectives. 

• Support the build of the IT IGBS infrastructure organization with a customer-centric approach and mindset. 

• Assess regional and global environments to identify risks, inefficiencies, and opportunities for standardization and optimization. 

• Execute the backup and recovery strategies, ensuring data integrity and compliance. 

• Deliver the services to ensure the operations of enterprise networking and infrastructure security controls globally. 

• Drive observability, monitoring, and reliability engineering practices across distributed systems. 

• Lead and develop distributed, multicultural technical teams (system admins, network engineers, cloud engineers, SREs). 

• Provide hands-on leadership during critical incidents and complex problem-solving. 

• Drive risk management, audit readiness, and continuous improvement initiatives. 

• Implement ITIL-based service management and operational best practices. 

• Define and track global infrastructure KPIs and metrics. 

• Define and manage SLAs, SLOs, and KPIs to ensure consistent global service performance. 

• Use data to drive decision-making, capacity planning, and performance optimization. 

• Deliver executive-level reporting on service health, risks, and transformation progress. 

• Drive a performance-based culture through accountability, coaching and mentoring of direct reports, and providing regular feedback to foster leadership, strategic thinking, and business acumen. 

Required Skills and Competencies 

• System Administration (Windows, Linux/Unix) 

• Networking (enterprise, WAN, firewalls, load balancing) 

• Experience Disaster Recovery & Backup Management 

• Knowledge of Cloud Platforms (Azure, AWS, GCP) in global, multi-region deployments and DevOps  

• Experience managing Containers & orchestration (Docker, Kubernetes) 

• Desirable Observability tools (Datadog, Prometheus, Grafana, Splunk) 

• ITSM & ITIL frameworks 

 Education and Experience 

• Bachelor’s degree in computer science, IT, or related field (Master’s preferred). 

• 10+ years of experience in IT infrastructure, with 5+ years in leadership roles supporting global operations. 

Technical Skills 

• System Administration (Windows, Linux/Unix) 

• Networking (enterprise, WAN, firewalls, load balancing) 

• Disaster Recovery & Backup Management 

• Infrastructure & Cloud Security 

• Cloud Platforms (Azure, AWS, GCP) in global, multi-region deployments 

• DevOps and Automation tooling 

• Site Reliability Engineering (SRE) practices 

• CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions) 

• Containers & orchestration (Docker, Kubernetes) 

• Observability tools (Datadog, Prometheus, Grafana, Splunk) 

• ITSM & ITIL frameworks 

Preferred Certifications 

• Cloud certifications (Azure, AWS, GCP) 

• ITIL 

• Networking certifications (CISSP, CISM)