Senior Manager, Investor Delivery

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Reporting to the Director, you will be responsible for the leadership and oversight of Investor Operations team, ensuring the delivery of exceptional client service, operational excellence, and alignment with MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness & Honesty.

• Lead and oversee the day-to-day operations of Investor Operations teams, ensuring investor onboarding, dealing, reporting, and cash activities are delivered accurately, efficiently, and in accordance with established policies, procedures, and service standards.
• Drive business objectives, and key initiatives, ensuring effective execution of projects, resource planning, budget adherence, and continuous improvement opportunities across the function.
• Act as a senior escalation point for clients, investors, fund managers, and internal stakeholders, fostering strong relationships and ensuring a consistently high standard of service delivery.
• Oversee client onboarding and integration activities, ensuring a seamless transition to business-as-usual operations and a positive experience throughout the client lifecycle.
• Lead, mentor, and develop managers and senior team members, driving talent development, succession planning, employee engagement, and a high-performance culture.
• Represent Investor Operations within the client relationship management framework, participating in senior service reviews, governance meetings, and cross-functional forums while championing strategic initiatives and organizational change.

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field; relevant professional qualification considered an advantage.
• 8+ years of experience in investor operations, transfer agency, fund administration, investor services, or a related financial services environment, including significant leadership experience.
• Demonstrated success leading managers and large operational teams, driving service excellence, operational efficiency, and organizational change.
• Strong knowledge of investor lifecycle activities, operational controls, and regulatory requirements within the funds industry.
• Proven experience managing senior client relationships, resolving complex escalations, and influencing stakeholders across multiple levels of the organization.
• Strong strategic thinking, leadership, communication, and decision-making skills with the ability to drive business outcomes in a fast-paced environment.

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus. 

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity.