Senior Manager Customer Quality

Senior Manager Customer Quality

Job Description
In your new role you will:

• Manage customer complaints (Product Quality)
• Manage and coordination for customer audit / quality visit
• Manage customer inquiry (product quality related) /quality interface relationship
• Support for quality contract (i.e. QAA) with customers
• Support design-in projects at major customers (PPAP)
• Support quality improvement activity with customers
• Develop strategy for customer quality and service improvement
• Quality marketing/training to customers
• Manage customer satisfaction improvement program
• Lead/support customer quality team on critical complaint handling
• Coach/support GC QM on package Reliability related inquiry
• Be SME for GC QM on package reliability

Your Profile
You are best equipped for this task if you have:

• Bachelor Degree above in Engineering
• 10+ years’ experience in Semiconductor industry and Quality
• 2+ years’ experience as Customer Quality Management
• BE/FE process knowledge; Quality control methodology; 8D problem solving; Quality system know-how; Quality audit experience
• Know-how on automotive and power application is preferred
• Ability to work independently and under pressure
• Good skill in speaking / writing in English
• Good communication skills
• Good problem solving and risk assessment skills

Contact:
    [email protected]

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