Senior Manager, Billing & Remediation

About the role 
 

We’re seeking a Senior Manager, Billing & Remediation to be responsible for the integrity, accuracy, and defensibility of the billing ecosystem, ensuring customers receive fair, transparent and reliable billing outcomes. 

Day-to-day, you will: 
 

• Act as the business owner for the GLIDE billing platform, ensuring integrity, consistency and defensibility across all configuration and rule‑based billing outcomes. 
• Own enterprise billing and remediation policies, ensuring clarity, accuracy and compliance with regulatory, contractual and customer obligations. 
• Own and govern all business rules impacting billing, including classification, vehicle identification, trip construction, stitching logic, rating rules, fees and remediation logic. 
• Ensure a strong control environment across billing, rules governance and remediation processes. 
   

This role will suit someone with a curious mind and transferrable skills and experiences, including: 
 

• Proven experience in billing, charging, remediation, risk, or customer reliability functions within a complex or regulated environment. 
• Demonstrated leadership in managing business rules, policies, or billing product ownership. 
• Strong technical understanding of billing engines, product configuration, trip construction, classification, and pricing frameworks. 
• Experience working with outsourced providers or SI partners on operational or platform issues. 

If you meet some of these requirements, but not all, we encourage you to submit your application. 

You’ll continue to receive great benefits, including:  
 

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests 
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 
• Share offers and insurance benefits 
• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  
 

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact the Recruiter for the position.   
 

Ready to take on your next challenge? Apply today. 

Job Type:

Permanent

Closing Date:

16-Aug-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC