Senior Manager – Automotive & Channel Development

RAC | Perth, WA

The role

• Own the strategic direction of RAC's Motoring Centre of Excellence, aligning Auto Advice, Technical Trainers, mobile operations and product insight into one cohesive function
• Provide end-to-end leadership of the mobile services network — workforce planning, logistics, performance and safety
• Build RAC's reputation as WA's most trusted source of automotive and technical expertise

• Own the growth agenda across call and advisory channels — sales conversion, cross-sell, product referrals and member lifetime value
• Optimise channel performance through improved triage, call flows and advisory capability
• Manage and report on financial outcomes for your area of accountability

• Establish a centralised "Motoring Tech Hub," integrating technical experts to lift technical capability and training consistency across the frontline
• Partner with Product and Strategy teams on new motoring products and services, from research through to launch and hypercare.

• Deliver against Member, Financial, Safety, People and Compliance metrics
• Build strong relationships across L&D, Product, Strategy, Industry, Group and Operations to drive transformation outcomes
• Build and lead an engaged, high-performing team

About you

• Senior leadership experience in the automotive industry — essential
• Proven leadership of teams, preferably complex, multi-channel operations (field, phone, digital and/or F2F)
• Strong commercial acumen, with a track record of driving growth and improving performance
• Experience leading field-based or distributed workforces (e.g. mobile, service networks)
• Skilled at building integrated operating models and scalable teams
• Highly developed stakeholder engagement and influencing skills, internally and externally
• Degree in business, commerce or a related technical discipline, or equivalent significant experience

Why RAC