Senior Mainframe Observability & Diagnostics Engineer

Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.

This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.

Primary Responsibilities

• Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
• Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
• Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
• Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
• Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
• Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
• Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer

Required Technical Qualifications

• Hands-on experience supporting IBM z/OS in production environments
• Strong working knowledge of CICS or IMS (configuration, transactions, regions)
• Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
• Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
• Familiarity with RACF/ACF2 security concepts
• Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
• Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues

Preferred / Differentiating Skills

• Background in customer-facing enterprise support, consulting, or escalation roles
• Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
• Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
• Experience acting as a technical bridge between legacy platforms and modern application architectures