Senior Lead Sales Engineer

Senior Lead Sales Engineer

Job Summary

Lead field sales engineering position selling Equinix solutions to new accounts and/or expanding existing accounts. Focus on strategic global accounts, facilitating account planning, leading extended sales team on complex multi-region/ multi-metro sales.

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Subject matter expert for product(s), technologies, industry, etc.

• Utilizes internal process and client requirements to help shape company policies, procedures and products

• Provides full sales support for assigned regional and/or global customers

• Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

• Hosts meetings with Senior Stakeholder/ may be C-level executives

• Provides high level technical solution design expertise to all assigned Sales account executives

• Develops and refines standard practices and procedures

• Develops complex RFI/P/Q preparation as requested by Sales Representatives

• Independently delivers all deliverables for the customer

Customer Service

• Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

• Drives pre-sales efforts for all company products and services

• Provides outstanding technical support in sales presentations, customer meetings, and trade shows

• Anticipates and resolves complex customer issues 

Business and Market Expertise 

• Excellent understanding and awareness of technology trends in the market

• Exceptional understanding of Equinix data center, Network, and Cloud products and services

• Strong familiarity with the competitive landscape

Collaboration / Communication

• Creates new business opportunities and grows existing customer relationships

• Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Develops a positive culture on the team

• Demonstrates outstanding presentation skills

Team Leadership

• Leads initiatives and team projects to better the organization

• Demonstrates team and thought leadership; is a recognized SME

Qualifications

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years' experience; or equivalent experience.