Senior IT Specialist

Act as the key IT liaison between China HQ and overseas subsidiaries. You will own end-to-end IT infrastructure deployment, system operations and asset management for office and retail sites, and implement global corporate IT standards locally. As the senior regional IT specialist, you are expected to be self-motivated with transparent communication style to ensure consistency between local IT environment and global architecture.

Key Responsibilities

• Implement corporate IT standards, policies and security requirements, align local infrastructure with global IT architecture, drive initiatives, provide regular reporting and ensure remediation closure;
• Independently deliver IT infrastructure projects for offices and retail stores, including site survey, cabling planning, hardware deployment and system commissioning to complete full-cycle site rollout;
• Establish standardised PC endpoint framework, manage bulk deployment, ongoing support and troubleshooting of business applications;
• Maintain AV conferencing systems, access control, CCTV, IP telephony and multi-function printers;
• Administer DNS and DHCP network services, and independently resolve a wide range of network incidents;
• Manage full lifecycle of IT assets: requirement gathering, procurement, inventory record, maintenance, periodic audit and asset retirement;
• Administer core enterprise systems including AD, PBX, email platform, Citrix virtualisation and Synology NAS;
• Provide on-site support alongside HQ security and network teams; liaise with local regulators, external auditors and third-party vendors, and oversee service delivery quality;
• Develop technical documentation and operational SOPs to continuously standardise local IT workflows.

Requirements

• Able to prioritise workload autonomously, proactively identify IT risks and operational issues and drive resolutions with full ownership of outcomes;
• Solid project coordination skills to break down tasks, track progress and anticipate risks. Provide regular updates to HQ and escalate resource constraints or technical roadblocks in a timely manner to ensure issue closure;
• Sound knowledge of PC hardware, Windows OS and macOS, application deployment & troubleshooting; proven experience in endpoint standardisation;
• Strong understanding of TCP/IP, DHCP, DNS; capable of resolving common network issues independently;
• Able to develop IT implementation plans with strong hands-on skills to execute hardware installation and system deployment following corporate standards;
• Practical experience in Windows Server, AD, email systems, PBX, virtualisation and NAS administration; MCSE, Microsoft 365 Certified, Azure Administrator or equivalent certifications are preferred;
• Business-fluent English for stakeholder communication and technical documentation writing; comfortable working across time zones and multicultural teams.