Senior IT Professional I

Job Title

Senior IT Professional I

Agency

Texas A&M University

Department

Technology Services - Academic Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the job: 

The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit’s technical standards. Coordinates the technical activities of a project team. Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.

Essential Duties and Tasks:

Technical Oversight and Guidance

• Assists in conducting research and formulating recommended solutions for technical problems.

• Serves as a resource for internal and external staff.

• Provides technical guidance for the development of computing plans for customers.

• Provides technical guidance and coordination with network plans for customers.

• Coordinates, designs, and tests disaster recovery plans.

• Provides technical guidance on maintaining system security and protecting data.

 

Staff Management and Development

• Leads, motivates, and coaches staff members.

• Models ethical and performance standards while promoting collaboration and cooperation.

• Recruits, supervises, and conducts performance reviews for technical staff.

• Facilitates the analysis of personnel and area needs and risks.

• Directs the preparation of documentation and reports for management.

 

Client Collaboration and Support

• Works with clients to understand their needs and identify appropriate technical solutions.

• Empowers end-users by providing training on software applications.

• Acts as a liaison between technical support teams and clients to ensure clear communication.

 

Process Development and Improvement

• Conducts research to identify best practices and develops new procedures as needed.

• Assists in the creation of internal documentation and knowledge base articles.

• Promotes adherence to established procedures and training on operational protocols.

 

Infrastructure and Maintenance Oversight

• Monitors building management and alert systems for operational efficiencies.

• Oversees daily inspections of technical equipment and infrastructure.

• Collaborates with technical staff on new technology deployments.

What you need to know

Salary Range: $64,000 - $68,000 annually

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Other Factors: This role is onsite in College Station, TX

Required Education and Experience: 

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of related experience.

Preferred Qualifications:

• Experience leading unit level IT projects from inception to deployment, including timeline management, resource coordination, stakeholder communication, and post-implementation support.

• Experience delivering high touch customer support, managing client expectations, and building strong working relationships with faculty and researchers in a high pressure environment.

• Experience supporting and administering endpoints (e.g., Active Directory, Jamf Pro) in a multi-platform environment (Windows, Linux & macOS).

• Knowledge of State of Texas IT regulations, software/hardware procurement compliance, and accessibility standards (e.g., DIR guidelines, EIR accessibility).

• Experience installing, configuring, and maintaining specialized scientific or research software applications.

• Knowledge of fundamental networking concepts.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.

• Knowledge of word processing and spreadsheet applications.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Physical Requirements: 

• Ability to lift and move heavy objects.

 

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

• This position is security sensitive.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

• This position allows alternate work location per TAMU guidelines.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.