Senior Financial Analyst - Subscriber Growth & Experience

Acme’s mission is to captivate and connect people with stories they love by creating amazing experiences. We aspire to be a must-have entertainment & technology brand that is celebrated for continuing to redefine TV. Operating at the intersection of entertainment and technology, Acme has a unique opportunity. As Acmegans, we’re inspired by this opportunity and proud of the culture we’ve built.

There are few things more rewarding than connecting viewers to stories and experiences they love. At Acme, we're looking for great people who love what we do and the products we make. Acme’s culture is both quirky and casual, and is defined by the amazing people who work here. We believe thinking big requires innovation, passion and unconventional thinking. Our pursuit of a superior viewer experience and exceptional products is driven by intense curiosity and determination to be the best. We believe we’re successful because those talents work together to collectively create great television and technology. We depend on every Acmegan to work with integrity, act like an owner, and be accountable to our viewers, partners and each other. We love what we do and do our best when we enjoy ourselves and so we embrace fun. Come redefine TV and be part of the team that’s powering play.

We are looking for a Senior Financial Analyst to join our Subscriber Growth & Experience Finance team. This individual will be the primary financial resource for the Acme Customer Support (CS) team, which is in the midst of an organizational transformation from a traditional cost center customer support organization to a mixed support + service + retention team. The CS team aims to improve the Acme customer experience, increase our viewers’ minutes watched, referrals and renewals, and make a material contribution to Acme’s financial performance. In addition, the Senior Financial Analyst will have the opportunity to take on other ad hoc analytical projects supporting a variety of Acme business groups. As some of these projects will be undefined, a successful candidate will have the aptitude to tackle multiple projects, problem-solve, and efficiently execute deliverables.

Responsibilities

• Create financial models and reports, analyze trends and perform strategic analysis to guide strategic initiatives
• Influence complex business decisions by using scenario modeling and variance analysis to achieve optimal results
• Own operational finance reporting and expense management, including creation of tools to calculate and track ROI of key investments and initiatives
• Help design a performance-based incentive program for the CS team by creating a methodology for attributing and tracking revenue generating activities
• Manage the accurate and timely processing / reporting of all monthly financial accounting functions for CS
• Coordinate annual preparation of and quarterly updates to the CS budget. Track related expenses and analyze variances on a monthly basis.
• Take on additional ad hoc analytical projects supporting various Acme business groups

Qualifications

• 3 – 5 years relevant business analysis and financial modeling experience
• Prior experience working with Customer Support organizations is a plus, but not a pre-requisite
• Bachelor's degree with a major or emphasis in Finance, Economics, or other quantitative field is preferred

• Exceptional analytical abilities and strong MS Excel and PowerPoint skills
• Excellent verbal and written communication skills with the ability to interact at all levels of the organization
• SQL / Business Intelligence experience is preferred

• A proactive, self-directed approach and the ability to learn quickly
• Demonstrated ability to provide strategic insight through the use of financial metrics

Acme is an equal opportunity employer.

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