Senior Executive ,TCS - NMIPL

Nissan Motor India Pvt. Ltd

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Chennai - NMIPL Until 9/26/2026 3+ years exp First posted February 25, 2026 Last posted July 28, 2026
Job description

  • Job Description

  • Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
  • Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
  • Query & claim validation:  approved / returned / rejected within shortest time.
  • Claims on Paint & Corrosion queries assessed within targeted time.
  • High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
  • Regular reports to be issued before agreed deadline
  • Warranty claims allocation to responsible manufacturer/supplier
  • New Model Operation Codes Validation & Setup in system.
  • Reporting to local and regional level.

  • Educational Qualification and experience:

  • Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
  • Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
  • Sound experience on data analytics, solution generation and prepare management presentation.
  • Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)

  • Competencies

  • Customer-oriented
  • Strong analysis skills
  • Detail and action-oriented
  • Self- management
  • Good logical thinking.
  • Good Communication skill with overseas dealers.
  • Able to work under pressure and a sense of urgency

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Chennai India
About this role

Summary

Manage warranty claims, data analysis, reports, and support dealer queries effectively.

Job title

Senior Executive, TCS - NMIPL

Experience level

3+ years

Minimum experience

3+ years exp

Industry

automotive

Location requirements

Chennai, India, on-site preferred with partial remote options

Salary

Not specified

Management role

No

Skills & keywords

Required skills

Microsoft Exceldata analyticsreport generationdealer communication

Preferred skills

None specified

Specializations

dealer warrantyclaims processingdata analyticsreporting
Locations

Structured locations inferred from the posting.

Chennai, Tamil Nadu, India

On-site City