Senior Executive, E-Commerce Operations

We are looking for a proactive and driven Senior E-Commerce Operations Executive to drive and optimize the day-to-day operations of our clients’ official flagship stores across major marketplaces. This role combines strategic marketplace management, e-merchandising, campaign execution, and performance analytics to ensure seamless store operations and deliver an exceptional brand experience.

What You'll Do

• Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
• Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
• Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
• Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
• Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
• Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
• Liaise directly with marketplace Key Account Managers (KAMs) and support teams to rapidly troubleshoot and resolve complex backend issues, including product delistings and system glitches.
• Collaborate cross-functionally with Brand Owners and Marketing teams to translate high-level promotional strategies into flawless, error-free operational execution.

Who You Are

• Bachelor’s degree in Business, Marketing, or a related discipline, with 2–3+ years of proven e-commerce platform management or agency experience.
• Deep expertise in regional marketplace ecosystems (Lazada, Shopee, TikTok Shop) with advanced proficiency in performance analytics and Excel modeling.
• Exceptional English communication and client-facing stakeholder management skills, with a proven track record of driving cross-functional alignment.
• Strategic thinker with strong problem-solving capabilities, a sharp eye for detail, and a high degree of business acumen.
• Highly organized and agile project manager who thrives in high-pressure, fast-paced environments while balancing multiple key initiatives.
• Target-driven and results-oriented professional with demonstrated initiative and an ambitious self-starter mindset.

Nice To Have

• Prior experience managing top-tier brand accounts in an agency or e-commerce enabler environment.
• Familiarity with e-commerce operations and multi-channel inventory management systems.

Why You’ll Love It

• Competitive salary package
• Performance Bonus (1 time per year)
• Advanced AI tools available to support operational efficiency across all positions
• Young, Energetic & Supportive Culture
• Birthday Leave
• Comprehensive Health & Wellness Benefits (Medical, Dental, Optical, Wellness Claims)
• Career growth opportunities: develop client-facing and strategic skills in a fast-growing business
• Work in a professional, international & dynamic Environment
• Exciting opportunity to explore digital trends