Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. 

Click here to read the PSG Global Solutions Candidate Privacy Notice

Job Description:

Senior Director, Global Training and Organizational Development 

The Senior Director, Global Training and Organizational Development oversees global learning, leadership, and organizational development initiatives for PSG’s workforce across the Philippines, India, and the US. The role ensures employees are equipped for success throughout their lifecycle, supporting PSG’s growth in an AI-enabled, multi-country environment. 

This role is instrumental in shaping talent development strategy and works closely with global and regional leadership to drive organizational growth and capability building.  

Key Responsibilities: 

Learning Strategy & PSG University 

• Build and scale PSG University as the enterprise learning ecosystem, achieving strong participation and completion across all geographies. 
• Establish global learning frameworks that adapt to local needs, aligning all learning programs with PSG’s business strategy to deliver measurable business impact. 

Employee Lifecycle Learning 

• Own development across the employee journey—including hiring, onboarding, continuous learning, and leadership—to raise onboarding effectiveness and speed-to-productivity for new hires. 
• Standardize onboarding and new hire training across all regions to accelerate integration and ensure consistent quality. 
• Deliver ongoing skill development and certification pathways, driving increased completion rates and elevating employee performance.  

Leadership & Organizational Development 

• Create leadership academies and manager effectiveness programs that strengthen leadership bench and succession readiness for critical roles. 
• Drive enterprise-wide initiatives such as talent review, performance management, and career architecture to deepen internal pipelines and improve promotion and mobility metrics. 

AI & Learning Innovation 

• Champion AI-powered learning experiences and digital ecosystems, expanding adoption and engagement of self-directed and digital learning. 
• Advance AI literacy and usage throughout PSG, continuously increasing the impact of innovative learning solutions. 

Global Capability Building 

• Ensure scalable and relevant programs across diverse geographies and cultures, supporting the integration of new countries, acquisitions, and business units. 
• Deliver frameworks that enable rapid entry into new markets and support sustained global growth. 

Stakeholder Partnership 

• Advise senior leaders and partner with Talent Acquisition, HR, and Operations teams. 

Leadership Responsibilities 

• Develop and lead Training and Organizational Development teams globally, fostering a coaching culture, continuous improvement, and innovation to build a high-performing learning organization with tangible results. 

Qualifications 

• Bachelor’s degree required; Master’s degree preferred (OD, HR, Business, Psychology, or related field). 
• 12+ years in Learning & Organizational Development; solid experience leading regional or global teams. 
• Experience in RPO, staffing, or enterprise recruiting environments (required). 
• Proven experience implementing and scaling learning, leadership, and onboarding programs across geographies. 
• Strong foundation in talent management, succession planning, and organizational development practices. 
• Strong data and analytics capability to measure and improve learning outcomes. 
• Experience with AI-enabled or digital learning technologies implementation. 

Competencies 

• Strategic capability builder 
• Builder mentality 
• Data-driven decision maker 
• AI-forward innovator 
• Coaching leader 
• Global mindset 
• Change catalyst 

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?