Senior Director

The role of a General Manager Operations is to drive organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Operations.Senior Director

Education: Any Graduate or Postgraduate

Experience: 18+ years of experience in healthcare (Billing & Enrollment, provider data management, speciality claims, Dental etc) in an outsource environment responsible for multiple sites and clients. Healthcare Industry Preferred. 10+ years of team handling experience.

Roles & Responsibilities:

• Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

• Lead cross-functional activities and communication to further partnership between organization and assigned clients.

• Examine financial data and use them to improve profitability

• Manage Budget and forecast

• Familiarize with HIPAA regulations

• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

• Responsible for leading, providing professional development, and evaluating direct reports.

• Prepare, deliver, and facilitate both client and internal business presentations and meetings.

• Ensure both internal and external customers are provided with the highest quality service.

• Experience with Client relationship management

• Evaluating the performance of supervisor to ensure that they are meeting performance standards.

• Experience of managing CSAT

• Should be responsible for retaining talent

• Ensure addition of new logo to the business

• Channelize AI and other advanced technologies to enhance business development

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Excellent presentation and client interaction skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.

• Strong business acumen with a broad understanding of fundamental business principles.

• Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.

• Experience with client relationship management is required

• Lead internal reviews and track operations metrics

• Team management - coaching, developing and performance management

• • Experience in budgeting and forecasting

BLR, Surya Wave BuildingIndia