Senior Director

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

Overview The Delivery Director is responsible for leading location-based operations staff. They oversee multiple projects and make high-level project decisions such as budgeting and hiring. The Delivery Director assists with RFP generation and addresses major project issues. They engage with all levels and teams to drive ideas and innovation across all regions. Extensive management experience required. Duties and Responsibilities • Head of location-based operations staff. Oversees multiple projects directly related to local staff. • Reviews relevant data from daily production reports. • Approval and submission of SPM timekeeping records. Approves SPM time-off requests. • Makes decision to implement Lean management. • Negotiates and approves project budget. • Responsible for Project GM. • Conducts interviews for SPM level positions. Decides on hiring. • Addresses major project issues at all levels. • Review End of Day Reporting (EOD) pertaining to process flow on assigned projects. • Ensure that all team members below are completing daily work satisfactorily. • Assists with RFP generation and project setup with Engagement Director and SPMs. • Delivery management for own region, including cross leveraging talent between regional hubs. • Engage with other groups to share ideas and innovation for all regional Delivery teams. • Ensure project requirements are met and drive timely solutions when required. • Additional duties as required. Requirements • College/University degree. • Extensive experience with Microsoft Office 365 including Outlook, Excel, and PowerPoint. • Extensive experience in online communication. • Basic knowledge of PowerBI and internet-based platforms. • Willingness to work overtime if necessary. • Remote, office, or hybrid work environment depending on specific position. • Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence. • Detail-oriented problem-solving mindset. • Organized and focused enough to work independently running a team.

Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.