Senior Customer Service Trainer

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Engineering Manager and Technical Leader for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll Do:

• Training & Facilitation – Deliver engaging training and coaching sessions
• Content Development – Create and improve training materials, SOPs, and assessments
  
• Operational Knowledge – Understand and explain systems, processes, and products effectively
  
• Stakeholder Management – Collaborate well across teams and drive alignment
  
• Talent Assessment – Assess candidate potential, learning agility, and role fit
  
• AI & Innovation – Leverage AI tools to enhance learning and operational efficiency

What you’ll Need:

• Bachelor's degree in any field.
• 4+ years of experience in Training, Learning & Development, Operations Training, or related fields.
• Experience delivering instructor-led training in operational environments.
• Strong presentation, facilitation, and coaching skills.
• Experience creating training materials and learning programs.
• Comfortable working onsite and conducting face-to-face training sessions daily.
• Strong analytical and problem-solving skills.
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms is a strong advantage.
• Experience in customer service, SaaS, POS, or merchant-related operations is preferred.