Senior Customer Experience Specialist with German m/f/d

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. You will report directly to our Sr Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. Responsabilites: - Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value - Accura...