Senior Credit & Collections Officer

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Monitor all credit and receivables applications, documenting the process for each patron

• Prioritize, review and process all new and existing credit privilege applications referred by the respective marketing executives/branch offices and executive management

• Verify/update and confirm if patrons’ information in Patron Management is correct prior to any credit or collection requests

• Conduct Central Credit checks, background/business searches and wealth assessment reports

• Gather patrons’ credit and gaming details provided by other Casinos’ credit departments via phone calls or emails and input obtained details in CTA

• Check if patron is included in DICJ Blacklist or UN Sanction List and advise management on any adverse credit history or negative information collected on a patron requesting credit

• Prepare and submit “This Trip Only” (TTO) standard approval emails covering TTO terms, credit, gaming, and business information for managements review

• Set up credit in CTA Touch system upon TTO approval and send confirmation email to marketing executives to advise them accordingly

• Review daily the Active TTO Reports to ensure expired credits are no longer active and extended credits are still active

• Update Patron Management system with outstanding payments received and confirmed by Cage

• Respond to credit and collection queries from executive management or other Casinos, record in CTA Touch and email management with information shared with other Clubs

Job Requirements:

• Minimum 4 years of experience in casino industry or banking experience

• Bachelor's Degree or above

• Good command of English and Chinese

• Working knowledge of Microsoft Office applications & databases

• With excellent communication and interpersonal skills

• Must have excellent organizational and telephone skills and be able to work in a fast-paced, busy environment. Possess the proper mental attitude with the ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines with attention to details

• Must be flexible, with the ability to work some evenings, weekends and holidays