Senior Collections Representative

Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Loan Adjustor 3

Business Unit: Retail Lending

Reports to: Various

Position Overview:
This position is primarily responsible for collecting late-stage delinquent accounts including recovery collections.  This includes preparing and compiling documentation, preparing concise correspondence, records and reports, determining appropriate collection strategies, providing supervision when appropriate and instituting legal action.

Primary Responsibilities:

Works late-stage delinquent accounts including recovery collections by locating past due borrowers, contacting borrowers to make payment arrangements, notifying borrowers of their responsibilities and amounts due, monitoring to ensure the borrower’s commitment to pay and obtaining payments while presenting a positive image of the Bank.

Documents all collection efforts such as telephone conversations, alternative financial arrangements, letters mailed, and correspondence with loan officers by telephone or letter.

Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments, researching account transactions, completing Board or other reports, organizing and summarizing information and data and formatting letters and reports.

Determines appropriate collection strategy by analyzing the borrower’s financial situation, reviewing the borrower’s loan application and other file information to determine appropriate collector strategy.

Refers accounts to the Asset Recovery Officer as appropriate.  Initiates legal action including civil complaints & replevin actions utilizing internal as well as outside counsel.  Ensures compliance with all policies, procedures, regulations and applicable laws while acting to recover Bank assets.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job-Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Special Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Knowledge of laws that relate to collection laws, repossession and fair debt.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A

 

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.