Senior Client Support Agent (Westlake)
Goosehead Insurance Agency LLC
Apply to this jobThis role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Summary
Manage policy changes, conduct quality checks, coach peers, ensure compliance in insurance support
Job title
Senior Client Support Agent (Westlake)
Experience level
not specified
Industry
insurance
Location requirements
Westlake, not specified if remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Westlake, Los Angeles, CA, USA