Senior Capacity Planner

KEY RESPONSIBILITIES

• Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.
• Utilize trends and reports to accurately forecast staffing requirements.
• Assume and perform various duties and responsibilities essential to the position's success.
• Produce and process schedules and reports promptly as requested by clients.
• Work closely with the operations team to analyze and enhance delivery processes.
  
  

QUALIFICATIONS

• Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.
• Background in Outbound and NonLive Planning is an advantage.
• Attention to detail and a commitment to maintaining a high level of accuracy.
• Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.
• Working experience creating MS Excel reports and templates.
• Strong organizational skills coupled with excellent analytical abilities.
• Professional oral and written communication skills.
• Organized with the ability to adapt to change quickly and effectively.
• Excellent attendance record, demonstrating your commitment and reliability.
  

Why Join Us?

• Impact: Shape the future of our operations and contribute to our organizational success.
• Collaborative Environment: Work closely with a dynamic operations team dedicated to improvement and innovation.
• Growth Opportunities: Expand your skills and expertise in a supportive and encouraging environment.
• Competitive Benefits: Enjoy a comprehensive benefits package and competitive salary. #BetterWithSSG
  
  

If you're ready to take on a challenging and rewarding role where you can make a difference, apply now and join us in shaping the future of our organization!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.