Senior Associate, Client Enablement

Senior Associate - Client Enablement 

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate - Client Enablement to join our Treasury Services, Client Enablement team. This role is located in Pune, MH – HYBRID

In this role, you’ll make an impact in the following ways: 

Role Overview

As a member of the Client Enablement team, you will play a pivotal role in delivering seamless onboarding, transition, and conversion experiences for our clients. This role requires a blend of project management expertise, client advisory skills, and operational coordination to ensure successful implementation of Treasury Services products and platforms.

Key Responsibilities

• Serve as a core contributor to onboarding and transition projects, ensuring timely and accurate delivery of client solutions.
• Provide coaching and guidance on project management best practices to internal teams and stakeholders.
• Act as an escalation point for complex implementation issues, driving resolution through cross-functional collaboration.
• Advise clients on optimal solutions and shepherd them through the implementation lifecycle.
• Develop and refine methodologies, protocols, and processes to enhance the client onboarding experience.
• Track and report on project milestones, client feedback, and implementation outcomes using team dashboards and metrics.
• Collaborate with product, technology, and client service teams to ensure smooth hand-offs and integrated delivery.
• Participate in team initiatives aligned with functional goals and adhere to standard operating procedures.
• Contribute to continuous improvement efforts by identifying trends, risks, and opportunities for innovation.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of total work experience, with at least 1–2 years in project management or client onboarding roles.
• Strong understanding of Treasury Services products and client implementation workflows is preferred.
• Excellent communication, problem-solving, and stakeholder management skills.
• Familiarity with tools such as Pega, Launchpad, and GIWO is a plus.
• Must demonstrate flexibility regarding shift assignments.
• Relevant local or regional certifications as required by the business.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.